Advocacy

What is the Advocacy Service?

The Advocacy service provides vulnerable older people with:

Information - an independent view of the issue being discussed.
Support to get your views heard.
Representation - a vetted and trustworthy Advocate is assigned to help you with your problems.
Assistance with asking for and obtaining the services to which you are entitled.
Independent representation on your unmet care needs.
Someone to listen to you, while respecting your wishes and views.

You may be facing decisions about your future, such as "Should you continue to live at home or move into residential or nursing care?" If so, our advocacy service will enable you to get the services to which you are entitled. Advocates do not:

Represent you in a legal capacity.
Visit you without prior appointment.
Run your errands.
Interfere with your finances.
Discuss issues you have not raised.

What do Advocates do?

Advocates listen to you.
Advocates respect your wishes and views.
Advocates support you to get your views heard.
Advocates independently represent your unmet care needs.
Advocates have no direct or professional involvement in provision of social/health care services.
Advocates give an independent view of issues being discussed.
Advocates deal with all your issues in confidence.

How much does it cost? / Eligibility

This service is free for Harrow residents who are 65+
It covers residential homes and those in the community.

Confidentiality

We deal with all your issues in confidence and your file is kept confidential.

What do I do next?

Contact us on 020 8861 7991.
If your needs meet our criteria, you will be matched with a volunteer advocate.
We will talk through your problem(s), and you will receive the support you need.